Product Vision
Zero-friction WhatsApp booking, loyalty intelligence, credit card optimization, and the switching cost flywheel.
Core Value Propositions
Zero-Friction Booking
Text on WhatsApp, get flights/hotels, tap to pay. No apps, no browsers, no accounts. The entire booking flow happens in a conversation.
Loyalty Intelligence
Unified view of all your miles, points, and tier statuses. Knows when to pay cash vs redeem points. Tracks expiring miles and suggests optimal redemptions.
Credit Card Optimization
Recommends the best card for every purchase. Calculates transfer partner math automatically. "Pay with Chase Sapphire Reserve: 3x = 1,350 points worth ~$20."
Preference Learning
Gets smarter with every trip. Learns your seat, airline, timing, budget, and hotel preferences. Confidence scoring: explicit (90%) > observed (60%) > inferred (50%).
Proactive Value
Alerts when prices drop, when miles are about to expire, when a better deal appears for your saved routes. Your travel agent, always on.
The Switching Cost Flywheel
Booking Flow
"Book me SFO to DEL in April"
Home airport, preferred airline, seat, budget — all from stored profile
Live flight data from 400+ airlines. No hallucinated prices.
Top 5 results, formatted for WhatsApp. Bold prices, nonstop indicators.
Live pricing confirmation via API. Card recommendation included.
Stripe payment link. User taps, completes 2FA on phone.
Confirmation + PNR on WhatsApp. Booking saved. Preferences updated.
Agent Identity
Personality
Premium concierge who happens to be AI. Think: seasoned travel agent at a premium agency. Warm during planning, precise during booking, confident about optimization.
Trust Model
AI proposes, human disposes. Always confirm before booking. Show source data (airline, flight number, fare class). Never generate prices — always from live API. Start with search (low stakes), earn trust, then handle booking.
Roadmap
WhatsApp MVP
Flight search + booking, hotel search + booking, preference learning, loyalty tracking, credit card optimization
Proactive Intelligence
Price drop alerts, miles expiration warnings, check-in reminders, boarding pass delivery, weather updates
Award Booking Engine
Award flight search, cash vs miles calculator, transfer partner optimization, award calendar
Group Travel & Multi-Channel
Split costs, coordinate preferences, Telegram/Slack, B2B white-label for banks